Privacy Policy
Space recognizes how important personal data is to each User. Please take the time to review this document to understand our Privacy Policy.
By using or accessing the Services offered by Space in any manner, the User acknowledges and accepts the practices and policies outlined in this Privacy Policy, and User consents to Space’s collection, use, processing, and sharing of User’s information in the following ways.
Section 1: What does this Privacy Policy Cover
This Privacy Policy covers Space’s treatment of personally identifiable information (“User Information”) that Space may gather when User accesses or uses our Services. However, this Privacy Policy does not cover the practices of third-party companies or persons outside the control of Space. This Privacy Policy explains the type of User Information Space may gather and how it is use by Space, both internally and in connection with Space Services. In some instances, Space may also share some User Information with third-parties, but only in accordance with the terms of this Privacy Policy.
Section 2: Changes to the Privacy Policy
Space may update this Privacy Policy periodically and without prior notice to User in order to reflect changes in Space’s services. However, Space will notify User when changes to this Privacy Policy are made.
Section 3: Information Collected
Space may obtain User personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the Space’s websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded.
The types of User information we may obtain include, but are not limited to:
a: Individual and business contact information (such as name, company name, physical address, email address and telephone or fax number)
b: Shipping information (such as (i) shipping-related contact details like the sender's, and consignee's and/or third-party’s name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii) Space Account number, and (iv) information given to us that helps us access locations to which we provide service) and information provided to us regarding the content and/or images of certain shipments, but only to the extent an identifiable person can be linked to such content
c: Information that enables us to verify an individual's identity
d: Information submitted to Space by User including, but not limited to, images of items, item identifiers, item tags, and location data
e: Names, email addresses and telephone numbers of others to whom we are asked to send information
f: Information provided in response to surveys
g: Username, any applicable password(s) or credentials used to access Space products and services
h: Social media handles, content and other data posted on our official social media pages or elsewhere on the Internet (such as other public locations), and information (such as email address and other information you allow to be shared) we obtain through Space-related social media apps, tools, widgets and plug-ins (including third-party login services such as "Login with Facebook")
i: The geographic location of your mobile device if you use certain features of our apps
j: Payment information (including payment card details or online payment services number and invoicing address) and financial information (such as bank account numbers)
k: Tax identification number in circumstances in which you request products or services for which this information is required, or in connection with certain promotions or prize draws
l: Other personal information that may be provided to us to obtain a Space product or service
Space also receives consumer personal information from Users in order to perform services. Space may receive personal information from third parties, including public databases, social media platforms, or third party partners such as analytics or marketing providers.
When Space picks up or delivers a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.
In addition, when User visits Space’s websites, uses Space’s app, or interacts with Space-related tools, widgets or plug-ins, Space may collect certain information by automated means, such as cookies and web beacons. The information Space collects in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A "cookie" is a text file that websites send to a visitor's computer, mobile device, or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon" also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, Space may obtain and store “clickstream” data to reveal usage patterns. Space may link certain data elements Space has collected through automated means, such as User’s browser information, with other information Space has obtained about User to let us know, for example, whether User has opened an email sent by Space. Space also may use third-party analytics tools that collect information about visitor traffic on Space’s websites or apps. User’s browser may tell you how to be notified when User receives certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies User may not be able to use all the features of Space’s websites or apps. Both Space and others (such as Space’s advertising networks) may collect personal information about Space’s Users' online activities, over time and across third-party websites, when using Space’s websites and apps.
The providers of third-party apps, tools, widgets and plug-ins on Space’s websites and apps, such as Facebook "Like" button, also may use automated means to collect information regarding User’s interactions with these features. This information is subject to the privacy policies or notices of these providers.
Section 4: How Information is Used
Information obtained by Space may be used to:
a: Pick up, deliver and track shipments.
b: Provide products and services User requests.
c: Process and collect payments.
d: Provide customer support and respond to and communicate with User about User’s requests, questions and comments.
e: Send you tracking updates (from Space Storage Sites and/or our business partners) and help you select convenient delivery options.
f: Establish and manage User’s Space Account.
g: Offer User products and services Space believes may interest User.
h: Communicate about, and administer User’s participation in, special events, programs, surveys, contests, prize draws and other offers or promotions.
i: Enable User to post on our blogs and interact with Space through social media.
j: Send information to User’s contacts if User permits Space to do so.
k: Process claims we receive in connection with Space Services.
l: Operate, evaluate and improve Space’s business.
m: Perform data analyses (including market and consumer search and analytics, trend analysis and profiling, financial analysis and anonymization of personal information).
n: Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities.
o: Comply with applicable legal requirements and Space’s policies.
p: Establish, exercise and defend legal claims.
q: Monitor and report compliance issues.
In addition, Space uses information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing Users' visits to Space’s websites and apps, (ii) delivering content (including advertising) tailored to Users' interests and the manner in which Users browse Space’s websites and apps, and (iii) managing Space’s business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to Space. We also use this information to help diagnose technical and service problems, administer Space’s websites and apps, identify Users of Space’s websites and apps, and gather demographic information about Space’s Users. Space may use clickstream data to determine usage patterns and how Space may tailor Space’s websites and apps to better meet the needs of Users. Space’s websites and apps are not designed to respond to "do not track" requests from browsers.
Section 5: How Information is Shared
Space does not sell or otherwise share personal information about Users, except as described in this Privacy Notice. To perform pick-up and delivery services, Space shares shipping information with third parties such as shippers, consignees, third party payers and recipients. Space also shares personal information with third parties who perform services on Space’s behalf based on Space’s instructions. These third parties are not authorized by Space to use or disclose the information except as necessary to perform services on Space’s behalf or comply with legal requirements.
Space may also share the personal information Space obtains with Space’s affiliates, subcontractors, partners, resellers and joint marketing partners. These entities, which collectively are referred to here as the "Space Partners", may use the information for the purposes described in this Privacy Notice. Space may share physical location data with Space Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless User objects, Space may share other personal information with third parties who are not Space Partners for those parties' own purposes, such as to offer products or services that may interest User.
Space may take User’s information and data and aggregate it with other User’s information and data collected through the Services provided by Space. In such instances, Space will remove personal identifiers of Users so the information no longer identifies or can be used to identify an individual User. Space may then share the aforementioned aggregated information and data with Space’s third-party affiliates and partners. In addition, we may allow third-party affiliates and partners to collect aggregate information from Users in order to provide better services to Users.
Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to User’s use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and Space is not responsible for those providers' information practices.
Space may also disclose information about User (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when Space believes disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. Space reserves the right to transfer any information Space has about User in the event Space sells or transfers all or a portion of Space’s business or assets (including in the event of a reorganization, dissolution or liquidation).
Section 6: How Information is Secured
Space maintains administrative, technical and physical safeguards designed to protect the personal information User provides against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although Space and Space’s third-party affiliates and partners take steps to limit access to facilities and vehicles to authorized individuals, information that is located on the outside of a Box may be visible to others.
Section 7: Third-Party Service Providers
Space may utilize third-party service providers to deliver Services to User. User accepts and acknowledges Space may share information with third-party service providers in order to deliver Services. In addition, User acknowledges and accepts Space’s App and Website may direct and/or deliver User to the webpage and apps of Space’s third-party service providers. User is encouraged to contact support@spacereimagined.io for any available information on the privacy policies, terms, and conditions of Space’s third-party service providers.
Section 8: User Access to Information
Through Account Settings, User may access, and, in some case, edit or delete the following information User has provided Space:
a: Name
b: Email address
c: Phone number
d: Billing address
e: Billing details
f: Box details
g: Item descriptions
The information a User can view, update, and delete may change as the Services change. Users should address any questions about viewing or updating information held by Space to privacy@spacereimagined.io.
Under California Civil Code Section 1798.83-1798.84, California residents are entitled to contact Space to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes. Users should submit such requests to privacy@spacereimagined.io.
Section 9: Compliance with The Children’s Online Privacy Protection Act
The Children’s Online Privacy Protection Act (“COPPA”) requires Space and other online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. Space does not knowingly collect or solicit personally identifiable information from children under 13 years of age. If you are a child under 13 years of age, please do not attempt to register with Space, create an account with Space, or send any personal information about yourself to us. If Space learns it has yea collected personal information from a child under 13 years of age, it will delete said information as quickly as possible. If a User or individual believes a child under the age of 13 years may have provided Space personal information, please contact us at privacy@spacereimagined.io.
Section 10: User Questions
Users should direct any questions or concerns regarding Space’s privacy policies to privacy@spacereimagined.io.