Your Questions
Answered
Your Questions,
Answered.
Official Logistics Partner
Official Logistics Partner
S P A C E F A Q
“How Does It Work?”
“How Does It Work?”
Seamless Door-to-Door Service
Space acts as your Virtual Closet, delivering a valet-style storage solution straight to your doorstep. We deliver sturdy Mint Boxes for you to pack at your convenience. When ready, select "Schedule Pickup" on your digital dashboard to set up a UPS collection—eliminating travel and heavy lifting entirely. Whenever you require your items, choose the specific boxes from your digital inventory, and UPS will drop them off directly at your desired location.
“How Much Does It Cost?”
“How Much Does It Cost?”
Transparent & All-Inclusive Flat-Rate Pricing
At just $15 per box each month, our flat-rate pricing is fully all-inclusive, covering both secure storage and shipping. You simply pay a consistent monthly fee for the active Mint Boxes in your account. This offers a cost-effective, highly efficient way to manage out-of-season items—such as seasonal wardrobes, athletic gear, and holiday decor—allowing you to reclaim valuable living space until you need them again.
Your belongings,
Flat-Rate Pricing.
UPS Reliability.
Expand your lifestyle for just $15/box/month.
Most popular starting plan is 4 boxes
Conveniently accessible, optimally organized, and delivered when and where you need.
“Can I Access My Virtual Closet If I’m Traveling or Relocating?”
“Can I Access My Virtual Closet When Traveling or Relocating?”
Flexible Nationwide Relocation & Travel
Your Virtual Closet offers constant accessibility and unmatched convenience for travelers and relocators, eliminating the requirement to send items back to their original pickup address. Leveraging a comprehensive nationwide shipping network, you can pack your belongings in one city, keep them safely stored while traveling or searching for a home, and request delivery to your new address anywhere within our domestic service coverage.
“How Safe Are My Belongings?”
“How Safe Are My Belongings?”
Industry-Leading Protection Powered by UPS
Your belongings are safeguarded at every step through our operational partnership with UPS. The moment a durable Mint Box is handed over, a unique tracking code provides full real-time visibility along its journey. In transit and in storage, your items reside in climate-controlled facilities monitored 24/7 with strict security protocols.
“What are the box dimensions
and weight limits?”
Generous Capacity & Built-In Reinforcement
With dimensions of 23” L x 15.25" W x 14" H, our structurally reinforced Mint Boxes offer generous capacity to safely accommodate household kitchenware, textbooks, bulky bedding, or seasonal winter wardrobe items.
Weight Guidelines & Policies
Because most fully packed boxes average approximately 35 lbs, weight restrictions are seldom an issue. Please note the following weight thresholds:
Over 50 lbs: Incurs a $30 shipping and handling fee per box.
Exceeding 75 lbs: Cannot be accepted for transport or storage.
“What am I not allowed to store?”
Prohibited Items Policy
You are not permitted to store any hazardous materials, liquids, perishable items, or illegal substances. Specifically, our policy prohibits:
Food and perishable goods
Living organisms
Explosive materials and pressurized aerosol cans
Flammable liquids
Firearms
Illegal substances and items
Please consult our complete Prohibited Items guide for the comprehensive list of restricted materials.
“What are the box dimensions and weight limits?”
“Do I have to sign a long term contract?”
Flexible Month-to-Month Terms
Our on-demand Virtual Closet eliminates the need for long-term contracts or cancellation penalties. Running on a month-to-month cycle at a flat rate of $15/box, our subscription service covers all your storage needs. Since your Virtual Closet is always accessible on-demand, you have full control over the number of boxes you maintain to match your lifestyle.
“Can I use Space if I live in a high rise building and don’t have a car?”
We Do The Driving, You Reclaim Your Space
Yes, absolutely! Our valet storage solution is specifically crafted for city dwellers residing in high-rise apartments or bustling downtown locations who do not own a personal vehicle. With door-to-door service delivered straight through UPS, there is no need to rent a moving truck or tackle city traffic. We deliver hassle-free storage right to your door, making the entire experience completely hands-free from beginning to end.
“What am I not allowed to store?”
“How can Space help College students?”
Expand Your Dorm Living—Without the Hassle of Truck Rentals
Space delivers a seamless storage and moving experience tailored specifically for student life:
Virtual Closet Access: Keep your everyday essentials in your dorm room while managing non-essential belongings effortlessly through an on-demand, full-scale Virtual Closet.
Seamless Shipping & Logistics: Leverage a comprehensive nationwide distribution network to ship stored items directly to your doorstep, wherever and whenever you need them.
Cost & Effort Reduction: Avoid heavy lifting, pricey shipping fees, and the stress of hiring moving trucks during campus transitions.
“Do I have to sign a long term contract?”
“Can I use Space if I live in a high rise building and don’t have a car?”
“How do I get what I need from my virtual closet and how long does it take?”
How Our On-Demand Retrieval Works
Your Virtual Closet keeps your stored belongings organized and accessible whenever you need them. Requesting items is simple: log into your digital inventory dashboard on your phone, choose the specific boxes you want returned, and UPS will deliver them directly to your specified address—typically arriving within just a few days.
“How can Space help College students?”
“How do I get what I need from my virtual closet and how long does it take?”
Flat-rate pricing
UPS reliability
Expand your lifestyle
for just $15/box/month
Most popular starting plan is 4 boxes.
Most popular starting plan is 4 boxes.